Question 1

What is SESMGR?

Accepted Answer

SESMGR is a web-based platform that enables users with little or no AWS experience to easily set up and manage AWS SES (Simple Email Service). Instead of navigating the complex AWS console, users can handle domain verification, email sending, and analytics with just a few clicks.

Question 2

What is AWS SES?

Accepted Answer

AWS SES (Simple Email Service) is a cloud-based email sending service provided by Amazon. It's optimized for bulk email sending and offers transactional and marketing emails at an affordable price of $0.10 per 1,000 emails.

Question 3

Why should I use AWS SES?

Accepted Answer

AWS SES offers industry-leading low pricing ($0.10 per 1,000 emails), 99.9% delivery success rate, and the reliability of AWS infrastructure. It's up to 10x cheaper compared to services like Mailgun and SendGrid.

Question 4

Is AWS SES cost separate?

Accepted Answer

Yes, AWS SES usage is billed directly by AWS. SESMGR only charges for the management tool. AWS SES is very affordable at $0.10 per 1,000 emails.

Question 5

How much does AWS SES cost?

Accepted Answer

AWS SES costs $0.10 per 1,000 emails. For example, sending 100,000 emails per month costs about $10. If you send from EC2, the first 62,000 emails per month are free.

Question 6

How does it compare to other email services?

Accepted Answer

Mailgun costs around $0.80 per 1,000 emails, SendGrid around $1.00. AWS SES at $0.10 per 1,000 is up to 10x cheaper. The cost difference is significant for bulk sending.

Question 7

What is Sandbox mode?

Accepted Answer

New AWS SES accounts start in Sandbox mode. In this mode, you can only send to verified email addresses and are limited to 200 emails per day. Request production access from AWS to remove these limits.

Question 8

What are DKIM, SPF, and DMARC?

Accepted Answer

These are DNS records for email authentication. DKIM prevents email forgery, SPF verifies the sending server, and DMARC sets policies. SESMGR automatically guides you through setting up these records when you register a domain.

Question 9

How long does setup take?

Accepted Answer

AWS connection through SESMGR takes just 5 minutes. Domain verification may take up to 72 hours depending on DNS propagation, but most complete within 1-2 hours.

Question 10

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately, while downgrades apply after the current billing cycle ends.

Question 11

What is the refund policy?

Accepted Answer

Due to the nature of the service, refunds are generally not available. However, if you request within 24 hours of payment with no service usage, we'll review your refund request through the Feedback Center.

Question 12

What are the Free plan limits?

Accepted Answer

The Free plan is limited to 1,000 emails per month, 1 domain, 5 template, and 1 API key. It's suitable for small projects or testing. Upgrade to Pro for unlimited usage.

Question 13

Is my data preserved when upgrading?

Accepted Answer

Yes, all your domains, templates, and sending history are preserved. Higher limits apply immediately upon upgrade.

Question 14

Is AWS account connection secure?

Accepted Answer

Yes, it's secure. SESMGR doesn't require your AWS Access Key. We use IAM Role's AssumeRole method instead. We only request minimal permissions for email sending (SES), event notifications (SNS), and template image storage (S3). You can revoke access anytime by deleting the IAM Role from the AWS console.

Question 15

Where is my data stored?

Accepted Answer

Email sending happens directly in your AWS account. SESMGR only stores configuration and sending logs, not email content.

Question 16

What is the AWS Auto Setup feature?

Accepted Answer

AWS Auto Setup allows you to complete complex AWS configurations with just a few clicks. It automatically creates the necessary IAM roles and permissions through AWS CloudFormation. You can securely connect your AWS account without entering Access Keys, and only the minimum permissions required for SES sending, SNS event receiving, and S3 attachment storage are granted.

Question 17

How can I check sending statistics?

Accepted Answer

You can monitor email sending status in real-time from the dashboard. It tracks events like successful delivery, bounces, complaints, opens, and clicks. Events are automatically collected from AWS SES through webhook configuration.

Question 18

What is the Suppression List?

Accepted Answer

The suppression list manages email addresses that have bounced or unsubscribed. Emails won't be sent to addresses on this list, protecting your sending reputation. Hard bounces (Permanent Bounce) and complaints are automatically added to the suppression list. Soft bounces (temporary errors) are not automatically added. You can view, add, or remove addresses from the suppression list in SESMGR.

Question 19

How do I use bulk sending?

Accepted Answer

Bulk sending allows you to send emails to multiple recipients at once. You can upload a CSV file with recipient list or enter them directly. After submission, emails are processed in the background and you can monitor progress in real-time from the dashboard. Recipients on the suppression list are automatically excluded.

Question 20

Can I personalize bulk emails with variables?

Accepted Answer

Yes, you can. Use variables like {{name}}, {{company}} in the email subject and body. Each recipient can have different values, and the email will be customized accordingly. For example, 'Hello {{name}}' will be replaced with each recipient's name.

Question 21

How fast is bulk sending?

Accepted Answer

Sending speed is automatically adjusted based on your AWS SES account limits. In Sandbox mode, it sends 1 email per second. In Production mode, it matches your account's send rate (maximum emails per second). You can request Production access from AWS to increase your sending speed limit.

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